At Popular Pets123, we aim to provide a seamless shopping experience. Please review the following policy regarding shipping, returns, and refunds.
Shipping Policy
- Processing Time: Orders are processed within 3-5 business days. You will receive a confirmation email with tracking information once your order has shipped.
- Shipping Methods: We offer a variety of shipping options, including standard, expedited, and international shipping. Estimated delivery times will be displayed at checkout.
- Shipping Costs: Shipping fees are calculated based on your location and the shipping method chosen. Free standard shipping is available for orders over $300 (domestic only).
- International Shipping: We ship internationally to selected countries. Additional duties, taxes, or customs fees may apply and are the responsibility of the customer.
Return Policy
We want you to be completely satisfied with your purchase. If you are unhappy with your product, we offer a 30-day return policy from the delivery date.
- Eligibility for Returns:
Items must be unused, in their original condition, and in the original packaging. Some items, such as personalized products, perishable goods, or clearance items, are not eligible for return. Please check the product description for return eligibility before purchasing.
- How to Return:
Contact us by email at support@popularpets123.com or call +1 (203) 522-1003 to initiate a return. Please include your order number and the reason for return.
- Return Shipping:
You are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your item reaches us safely.
- Return Address:
Our customer service team will provide you with the return address after the return is approved.
Refund Policy
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed within 7-10 business days, and the credit will automatically be applied to your original payment method.
- Non-Refundable Items: Shipping fees are non-refundable, and certain items may be exempt from refunds, including sale items and gift cards.
- Late or Missing Refunds: If you haven’t received your refund yet, please check with your bank or credit card company, as processing times may vary. If you still have not received your refund, contact us at support@popularpets123.com or call +1 (203) 522-1003.
